A: Yes. The Hoosier Healthwise program will send you a letter with your doctor’s name, address, and health plan name. Later, you will receive a new member handbook and other materials from your new health plan.

A:  If you wish to stay in the same health plan, call your health plan’s Member Services telephone number. You can also get a PMP list by calling the toll-free Hoosier Healthwise Helpline at 1-800-889-9949, visiting the Hoosier Healthwise Web site at http://www.healthcareforhoosiers.com, or by speaking with a local Benefit Advocate.

A:  The health plans can arrange transportation services through a toll-free telephone number, but they do ask you to call ahead to make an appointment. Your health plan’s Member Handbook will explain how far in advance you need to call and will how transportation services work.

A:  Each Hoosier Healthwise health plan, or managed care organization (MCO), contracts different networks of pharmacies. You can receive a Health Plan Summary (which includes a list of pharmacies for each plan) for your county by calling the toll-free Hoosier Healthwise Helpline at 1-800-889-9949, or by speaking with your Benefit Advocate.

A:  Yes, all PMPs are required to have a 24-hour telephone number. Some of the health plans have special after hours telephone numbers available. You can get a Health Plan Summary for your county by calling the toll-free Hoosier Healthwise Helpline at 1-800-889-9949, or by speaking with your Benefit Advocate.

A:  Call your health plan first. The health plan telephone numbers are listed below. You can get help by calling the toll-free Hoosier Healthwise Helpline at 1-800-889-9949 or by speaking with a local Benefit Advocate.

A:  Call your health plan’s member services number. They should be able to answer your questions and help you if you have any health care service problems. You may also file a complaint through the plan’s Member Services Department by telephone or by mail.