Managed Care Helplines and Web Links
Managed Care Organizations
Anthem
Managed Health Services (MHS)
MDwise
Care Management Organizations
ADVANTAGE Health Solutions, Inc.SM
MDwise
Healthy Indiana Plan (HIP) Insurers
Anthem Blue Cross and Blue Shield
MDwise with AmeriChoice
Healthy Indiana Plan (HIP) - Enhanced Services Plan
OMPP (Managed Care Staff)
EDS (Managed Care Staff)
IHCP Surveillance and Utilization Review (SUR)
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| Managed Care Helplines and Web Links |
Hoosier Healthwise Helpline: 1-800-889-9949 (toll free), Option 3 for providers
IFSSA Hoosier Healthwise Web page:
http://www.in.gov/fssa/ompp/2544.htm.
Care Select Helpline: 1-866-963-7383 (toll free), Option 3 for providers
IFSSA Care Select Web page:
http://www.in.gov/fssa/ompp/2546.htm
Healthy Indiana Plan (HIP) Helpline: 1-877-438-4479 (toll free), Option 3 for providers
IFSSA Healthy Indiana Plan (HIP) Web page:
http://www.in.gov/fssa/hip/index.htm
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| Managed Care Organizations (MCOs) |
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| Anthem |
Mailing Address:
Anthem Blue Cross and Blue Shield
P.O. Box 6144
Indianapolis, IN 46209-9210
General Phone Numbers for Existing Members and Providers:
Member Services: 1-866-408-6131 (toll free)
TTY: 1-866-408-7188 (toll free)
Fax: 1-866-408-7087 (toll free)
Provider Services: 1-866-408-6132 (toll free)
Fax: 1-866-408-7087 (toll free)
Prospective Member: 1-888-232-9613 (toll free)
Prospective Provider: 1-800-618-3141 (toll free)
Transportation: 1-800-508-7230 (toll free)
TTY: 1-866-910-1603 (toll free)
Fax: (317) 291-9446
Medical Prior Authorization: 1-866-408-7187 (toll free)
Fax: 1-866-406-2803 (toll free)
Medical Claims Inquiry: Members - 1-866-408-6131 (toll free)
Providers - 1-866-408-6132 (toll free)
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
Anthem Web site: http://www.anthem.com
Medical Claims Address:
P.O. Box 37180,
Louisville, KY 40233-7180
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| Managed Health Services (MHS) |
Mailing Address:
Managed Health Services
1099 N. Meridian St.,
Suite 400
Indianapolis, IN 46204
General Phone Number: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Member Services: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
NurseWise: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Transportation: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Provider Services: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Medical Prior Authorization: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Medical Claims Inquiry: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
Managed Health Services Website:
http://www.managedhealthservices.com
Medical Claims Address:
P.O. Box 3002
Farmington, MO 63640
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| MDwise |
Mailing Address:
MDwise
1200 Madison Ave.,
Suite 400
Indianapolis, IN 46225
General Phone Number: (317) 822-7300
Fax: (317) 822-7310
Member Services: (317) 630-2831 or 1-800-356-1204 (toll free)
TTY: 1-800-743-3333
Provider Services: (317) 630-2831 or 1-800-356-1204 (toll free)
Transportation: (317) 630-2831 or 1-800-356-1204 (toll free)
Medical Prior Authorization:
See MDwise Quick Contact Sheet
Medical Claim Inquiries:
See MDwise Quick Contact Sheet
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
MDwise Website: http://www.mdwise.org
Medical Claims Address:
See MDwise Quick Contact Sheet
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| Care Management Organizations (CMOs) |
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| ADVANTAGE Health Solutions, Inc.SM |
Mailing Address:
ADVANTAGE Health Solutions, Inc.SM
P.O. Box 90263
Indianapolis, IN 46290
General Phone Number: 1-800-784-3981
General Fax Number: N/A
Member Services: 1-800-784-3981
Provider Services: 1-800-784-3981
Medical Prior Authorization: 1-800-784-3981
Medical Prior Authorization Address:
P.O. Box 80068
Indianapolis, IN 46280
Medical Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
Medical Claims Address: Please view the IHCP Quick Reference.
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| MDwise |
Mailing Address:
MDwise
1200 Madison Ave.,
Suite 400
Indianapolis, IN 46225
Member Services:(317) 829-8189 or 1-866-440-2449
TTY: 1-800-743-3333
Fax: 1-877-822-7188
Provider Services:(317) 829-8189 or 1-866-440-2449
Medical Prior Authorization:(317) 829-8189 or 1-866-440-2449
Fax: 1-877-822-7186
Medical Prior Authorization PO Box Address:
P.O. Box 44214
Indianapolis, Indiana 46244-0214
Medical Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
MDwise Web site: http://www.mdwise.org
Medical Claims Address: Please view the IHCP Quick Reference.
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OMPP (Managed Care Staff)
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Mailing Address:
MS-07
Office of Medicaid Policy and Planning, FSSA
(Staff Person’s Name)
402 W. Washington St.
Indianapolis, IN 46204-2739
General Phone Number: (317) 233-8800
General Fax Number: (317) 232-7382
E-mail Address:
managedcare@fssa.in.gov
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EDS (Managed Care Staff) |
Mailing Address:
EDS
950 North Meridian St.,
Suite 1150
Indianapolis, IN 46204-4288
Attn: Managed Care Unit
General Phone Number: (317) 488-5000
Managed Care Unit Fax: (317) 488-5020
Other Important Numbers:
EDS - Hoosier Healthwise Package C Premium Collection Services
Hoosier Healthwise Package C Payment Line: 1-866-404-7113 (toll-free)
Package C Payment Mailing Address
Hoosier Healthwise
P.O. Box 3127
Indianapolis, IN 46206-3127
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| IHCP Surveillance and Utilization Review (SUR) |
General Phone Number: (317) 347-4527 or 1-800-457-4515 (toll free)
Mailing Address:
IHCP Surveillance and Utilization Review
P.O. Box 531700
Indianapolis, IN 46253-1700
IHCP Provider and Member Concern Line (Fraud and Abuse): (317) 347-4527
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| Healthy Indiana Plan (HIP) Insurers |
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| Anthem Blue Cross and Blue Shield |
Mailing Address:
Anthem
P.O. Box 37180
Louisville, KY 40233-7180
Member Services: 1-800-553-2019 (toll free)
Network Development: 1-800-455-6805 (toll free)
Medical Prior Authorization: (1-866-398-1922 (toll free)
Radiology Prior Authorization: 1-888-730-2817 (toll free)
Provider Inquiries: 1-800-345-4344 (toll free)
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
Anthem Web site: http://www.anthem.com
Medical Claims Address:
P.O. Box 37010
Louisville, KY 40233-7010
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| MDwise |
Mailing Address:
MDwise
1200 Madison Ave.,
Suite 400
Indianapolis, IN 46225
Provider Relations: (317) 822-7139
Member Services: (317) 822-7196 or 1-877-822-7196 (toll free)
Provider Services: (317) 822-7196 or 1-877-822-7196 (toll free)
Medical Prior Authorization:
See MDwise Quick Contact Sheet
Medical Claim Inquiries: (317) 822-7196 or 1-877-822-7196 (toll free)
Behavioral Health Claim Inquiries: (317) 822-7196 or 1-877-822-7196 (toll free)
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
Medical Claims Address:
P.O. Box 33049
Indianapolis, IN 46203-0049
Behavioral Health Claims Address:
CompCare/MDwise
P.O. Box 33049
Indianapolis, IN 46203-0049
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| Healthy Indiana Plan (HIP) - Enhanced Services Plan |
ACS - Non Pharmacy
Claim Inquiry: (317) 614-2032 or 1-866-674-1461 (toll free)
Medical Claims Address:
P.O. Box 33077
Indianapolis, IN 46203-0077
EDS - Pharmacy
Pharmacy information including Preferred Drug List, Pharmacy Prior Authorization
and Pharmacy Claims information can be viewed from this link,
IHCP Quick Reference
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