Managed Care Helplines and Web Links
Managed Care Organizations
Anthem
CareSource
Harmony Health Plan
Managed Health Services (MHS)
MDwise
Molina Healthcare
Care Management Organizations
ADVANTAGE Health Solutions, Inc.SM
MDwise
Healthy Indiana Plan (HIP) Insurers
Anthem Blue Cross and Blue Shield
MDwise with AmeriChoice
Healthy Indiana Plan (HIP) - Enhanced Services Plan
OMPP (Managed Care Staff)
EDS (Managed Care Staff)
Health Care Excel (HCE)
|
| Managed Care Helplines and Web Links |
Hoosier Healthwise Helpline: 1-800-889-9949 (toll free), Option 3 for providers
IFSSA Hoosier Healthwise Web page:
http://www.in.gov/fssa/ompp/2848.htm.
Medicaid Select Helpline: 1-877-633-7353 (toll free), Option 3 for providers
IFSSA Medicaid Select Web page:
http://www.in.gov/fssa/ompp/4166.htm
Care Select Helpline: 1-866-963-7383 (toll free), Option 3 for providers
IFSSA Care Select Web page:
http://www.in.gov/fssa/ompp/4161.htm
Healthy Indiana Plan (HIP) Helpline: 1-877-438-4479 (toll free), Option 3 for providers
IFSSA Healthy Indiana Plan (HIP) Web page:
http://www.in.gov/fssa/hip/index.htm
Indiana Chronic Disease Management Program Helpline: 1-866-311-3101 (toll free)
Indiana Chronic Disease Management Program Web site:
www.indianacdmprogram.com
|
| Managed Care Organizations (MCOs) |
|
| Anthem |
Mailing Address:
Anthem Blue Cross and Blue Shield
P.O. Box 6144
Indianapolis, IN 46209-9210
General Phone Numbers for Existing Members and Providers:
Member Services: 1-866-408-6131 (toll free)
TTY: 1-866-408-7188 (toll free)
Fax: 1-866-408-7087 (toll free)
Provider Services: 1-866-408-6132 (toll free)
Fax: 1-866-408-7087 (toll free)
Prospective Member: 1-888-232-9613 (toll free)
Prospective Provider: 1-800-618-3141 (toll free)
Transportation: 1-800-508-7230 (toll free)
TTY: 1-866-910-1603 (toll free)
Fax: (317) 291-9446
Prior Authorization: 1-866-408-7187 (toll free)
Fax: 1-866-406-2803 (toll free)
Claims Inquiry: Members - 1-866-408-6131 (toll free)
Providers - 1-866-408-6132 (toll free)
Pharmacy - 1-866-629-1608 (toll free)
Pharmacy: 1-866-629-1608 (toll free)
TTY: 1-800-905-9821 (toll free)
PA Fax: 1-866-408-7103 (toll free)
Anthem Web site: http://www.anthem.com
Claims Address:
P.O. Box 37180,
Louisville, KY 40233-7180
|
| CareSource |
Provider Services: 1-937-531-3000
Claims Inquiry: 1-937-531-3000
CareSource Website: http://www.caresource-indiana.com
Claims Address:
P.O. Box 10310,
Dayton, OH 45402
Attn: Claims Dept.
|
| Harmony Health Plan |
Provider Services: 1-800-504-2766 (toll free)
Claims Inquiry: 1-800-504-2766 (toll free)
Harmony Health Plan Website: http://www.harmonyhmi.com
Claims Address:
P. O. Box 31372
Tampa FL 33631-3376
|
| Managed Health Services (MHS) |
Mailing Address:
Managed Health Services
1099 N. Meridian St.,
Suite 400
Indianapolis, IN 46204
General Phone Number: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Member Services: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
NurseWise: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Transportation: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Provider Services: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Prior Authorization: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Claims Inquiry: 1-877-MHS-4U4U or 1-877-647-4848 (toll free)
Pharmacy: US Script 1-800-460-8988 (toll free)
Pharmacy Prior Authorization: 1-866-399-0928 (toll free)
Pharmacy Prior Authorization Fax: 1-866-399-0929 (toll free)
Managed Health Services Website:
http://www.managedhealthservices.com
Claims Address:
P.O. Box 3002
Farmington, MO 63640
|
| MDwise |
Mailing Address:
MDwise
1099 N. Meridian St.,
Suite 320
Indianapolis, IN 46204
Phone Number: (317) 630-2828
Fax: (317) 630-2835
Member Services: (317) 630-2831 or 1-800-356-1204 (toll free)
Provider Services: (317) 630-2831 or 1-800-356-1204 (toll free)
Transportation: (317) 630-2831 or 1-800-356-1204 (toll free)
Prior Authorization: (317) 630-2831 or 1-800-356-1204 (toll free)
Claim Inquiries: (317) 630-2831 or 1-800-356-1204 (toll free)
Pharmacy: (317) 630-2831 or 1-800-356-1204 (toll free)
MDwise Website: http://www.mdwise.org
Claims Address:
P.O. Box 441423
Indianapolis, IN 46244-1423
|
| Molina Healthcare |
Provider Services: 1-800-642-4509 (toll free)
Claim Inquiries: 1-800-642-4509 (toll free)
Molina Website: http://www.molinahealthcare.com
Claims Address:
P.O. Box 22717
Long Beach, CA 90801
|
| Care Management Organizations (CMOs) |
|
| ADVANTAGE Health Solutions, Inc.SM |
Mailing Address:
ADVANTAGE Health Solutions, Inc.SM
P.O. Box 90263
Indianapolis, IN 46290
General Phone Number: 1-800-784-3981
General Fax Number: N/A
Member Services: 1-800-784-3981
Provider Services: 1-800-784-3981
Prior Authorization: 1-800-784-3981
Prior Authorization Address:
P.O. Box 80068
Indianapolis, IN 46280
Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278
Pharmacy: (317) 655-3240 or 1-800-577-1278 Option 1
ADVANTAGE Health Solutions, Inc.SM Web site: http://www.advantageplan.com
Claims Address: Please view the IHCP contact quick reference.
|
| MDwise |
Mailing Address:
MDwise
1099 N. Meridian St.
Suite 320
Indianapolis, IN 46204
General Phone Number: (317) 630-2828
General Fax Number: (317) 630-2835
Member Services: 1-866-440-2449
Fax: 1-877-822-7188
Provider Services: 1-866-440-2449
Prior Authorization: 1-866-440-2449
Prior Authorization PO Box Address:
P.O. Box 44214
Indianapolis, Indiana 46244-0214
Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278
Pharmacy: (317) 655-3240 or 1-800-577-1278 Option 1
MDwise Web site: http://www.mdwise.org
Claims Address: Please view the IHCP contact quick reference.
|
|
OMPP (Managed Care Staff)
|
Mailing Address:
MS-07
Office of Medicaid Policy and Planning, FSSA
(Staff Person’s Name)
402 W. Washington St.
Indianapolis, IN 46204-2739
General Phone Number: (317) 233-8800
General Fax Number: (317) 232-7382
E-mail Address:
managedcare@fssa.in.gov
|
|
EDS (Managed Care Staff) |
Mailing Address:
EDS
950 North Meridian St.,
Suite 1150
Indianapolis, IN 46204-4288
Attn: Managed Care Unit
General Phone Number: (317) 488-5000
Managed Care Unit Fax: (317) 488-5020
Other Important Numbers:
EDS - Hoosier Healthwise Package C Premium Collection Services
Hoosier Healthwise Package C Payment Line: 1-866-404-7113 (toll-free)
Package C Payment Mailing Address
Hoosier Healthwise
P.O. Box 3127
Indianapolis, IN 46206-3127
|
| Health Care Excel (HCE) |
General Phone Number: (317) 347-4500
General Fax Number: (317) 347-4535
Surveillance and Utilization Review: (317) 347-4527 or 1-800-457-4515 (toll free)
Health Care Excel
Surveillance and Utilization Review
P.O. Box 531700
Indianapolis, IN 46253-1700
Provider and Member Concern Line (Fraud and Abuse): (317) 347-4527
|
| Healthy Indiana Plan (HIP) Insurers |
|
| Anthem Blue Cross and Blue Shield |
Mailing Address:
Anthem
P.O. Box 37180
Louisville, KY 40233-7180
Member Services: 1-800-553-2019 (toll free)
Network Development: 1-800-455-6805 (toll free)
Prior Authorization: (1-866-398-1922 (toll free)
Radiology Prior Authorization: 1-888-730-2817 (toll free)
Provider Inquiries: 1-800-345-4344 (toll free)
Behavioral Health Claim Inquiries: 1-800-818-6872
Pharmacy: 1-800-662-0210
Pharmacy PA: 1-800-338-6180 (toll free)
Anthem Web site: http://www.anthem.com
Medical Claims Address:
P.O. Box 37010
Louisville, KY 40233-7850
|
| MDwise with AmeriChoice |
Mailing Address:
MDwise
1099 N. Meridian St.
Suite 320
Indianapolis, IN 46204
Provider Relations: (317) 829-5532
Fax: (317) 822-7162 or 1-877-822-7192 (toll free)
Member Services: (317) 822-7196 or 1-877-822-7196 (toll free)
Provider Services: (317) 822-7196 or 1-877-822-7196 (toll free)
Prior Authorization: (317) 822-7196 or 1-877-822-7196 (toll free)
Medical Claim Inquiries: (317) 822-7196 or 1-877-822-7196 (toll free)
Behavioral Health Claim Inquiries: 1-800-818-6872 (toll free)
Pharmacy: (317) 822-7196 or 1-877-822-7196 (toll free)
Pharmacy PA: 1-800-558-1655 (toll free)
Medical Claims Address:
P.O. Box 31363
Salt Lake City, UT 84131-0363
Behavioral Health Claims Address:
CompCare/MDwise
3405 W. Dr. Martin Luther King, Jr., Suite 101
Tampa, FL 33607
|
| Healthy Indiana Plan (HIP) - Enhanced Services Plan |
ACS - Non Pharmacy
Claim Inquiry: (317) 614-2032 or 1-866-674-1461 (toll free)
Medical Claims Address:
P.O. Box 33077
Indianapolis, IN 46203-0077
EDS - Pharmacy
Claim Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278
Pharmacy Claims Address:
P.O. Box 7268
Indianapolis, IN 46207-7268
Prior Authorization: ACS 1-866-879-0106 Fax 1-866-780-2198
|
