Managed Care Programs Header

Contact Information for Managed Care

Managed Care Helplines and Web Links

Managed Care Organizations
Anthem
CareSource
Harmony Health Plan
Managed Health Services (MHS)
MDwise
Molina Healthcare

Care Management Organizations
ADVANTAGE Health Solutions, Inc.SM
MDwise

Healthy Indiana Plan (HIP) Insurers
Anthem Blue Cross and Blue Shield
MDwise with AmeriChoice
Healthy Indiana Plan (HIP) - Enhanced Services Plan

OMPP (Managed Care Staff)
EDS (Managed Care Staff)
Health Care Excel (HCE)

Managed Care Helplines and Web Links

Hoosier Healthwise Helpline: 1-800-889-9949 (toll free), Option 3 for providers

IFSSA Hoosier Healthwise Web page: http://www.in.gov/fssa/ompp/2848.htm.

Medicaid Select Helpline: 1-877-633-7353 (toll free), Option 3 for providers

IFSSA Medicaid Select Web page: http://www.in.gov/fssa/ompp/4166.htm

Care Select Helpline: 1-866-963-7383 (toll free), Option 3 for providers

IFSSA Care Select Web page: http://www.in.gov/fssa/ompp/4161.htm

Healthy Indiana Plan (HIP) Helpline: 1-877-438-4479 (toll free), Option 3 for providers

IFSSA Healthy Indiana Plan (HIP) Web page: http://www.in.gov/fssa/hip/index.htm

Indiana Chronic Disease Management Program Helpline: 1-866-311-3101 (toll free)

Indiana Chronic Disease Management Program Web site: www.indianacdmprogram.com



Managed Care Organizations (MCOs)
Anthem

Mailing Address:
Anthem Blue Cross and Blue Shield
P.O. Box 6144
Indianapolis, IN 46209-9210

General Phone Numbers for Existing Members and Providers:

Member Services: 1-866-408-6131 (toll free)
TTY: 1-866-408-7188 (toll free)
Fax: 1-866-408-7087 (toll free)

Provider Services: 1-866-408-6132 (toll free)
Fax: 1-866-408-7087 (toll free)

Prospective Member: 1-888-232-9613 (toll free)

Prospective Provider: 1-800-618-3141 (toll free)

Transportation: 1-800-508-7230 (toll free)
TTY: 1-866-910-1603 (toll free)
Fax: (317) 291-9446

Prior Authorization: 1-866-408-7187 (toll free)
Fax: 1-866-406-2803 (toll free)

Claims Inquiry: Members -    1-866-408-6131 (toll free)
                         Providers -    1-866-408-6132 (toll free)
                         Pharmacy -   1-866-629-1608 (toll free)

Pharmacy: 1-866-629-1608 (toll free)
TTY:      1-800-905-9821 (toll free)
PA Fax: 1-866-408-7103 (toll free)

Anthem Web site: http://www.anthem.com

Claims Address:
P.O. Box 37180,
Louisville, KY 40233-7180



CareSource

Provider Services:    1-937-531-3000

Claims Inquiry:         1-937-531-3000

CareSource Website: http://www.caresource-indiana.com

Claims Address:
P.O. Box 10310,
Dayton, OH 45402
Attn: Claims Dept.



Harmony Health Plan

Provider Services:    1-800-504-2766 (toll free)

Claims Inquiry:         1-800-504-2766 (toll free)

Harmony Health Plan Website: http://www.harmonyhmi.com

Claims Address:
P. O. Box 31372
Tampa FL 33631-3376



Managed Health Services (MHS)

Mailing Address:
Managed Health Services
1099 N. Meridian St.,
Suite 400
Indianapolis, IN 46204

General Phone Number:       1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Member Services:                 1-877-MHS-4U4U or 1-877-647-4848 (toll free)

NurseWise:                            1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Transportation:                      1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Provider Services:                 1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Prior Authorization:               1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Claims Inquiry:                      1-877-MHS-4U4U or 1-877-647-4848 (toll free)

Pharmacy:                             US Script 1-800-460-8988 (toll free)

Pharmacy Prior Authorization: 1-866-399-0928 (toll free)

Pharmacy Prior Authorization Fax: 1-866-399-0929 (toll free)

Managed Health Services Website: http://www.managedhealthservices.com

Claims Address:
P.O. Box 3002
Farmington, MO 63640



MDwise

Mailing Address:
MDwise
1099 N. Meridian St.,
Suite 320
Indianapolis, IN 46204

Phone Number: (317) 630-2828

Fax: (317) 630-2835

Member Services:        (317) 630-2831 or 1-800-356-1204 (toll free)

Provider Services:        (317) 630-2831 or 1-800-356-1204 (toll free)

Transportation:             (317) 630-2831 or 1-800-356-1204 (toll free)

Prior Authorization:      (317) 630-2831 or 1-800-356-1204 (toll free)

Claim Inquiries:            (317) 630-2831 or 1-800-356-1204 (toll free)

Pharmacy:                    (317) 630-2831 or 1-800-356-1204 (toll free)

MDwise Website: http://www.mdwise.org

Claims Address:
P.O. Box 441423
Indianapolis, IN 46244-1423



Molina Healthcare

Provider Services:      1-800-642-4509 (toll free)

Claim Inquiries:          1-800-642-4509 (toll free)

Molina Website: http://www.molinahealthcare.com

Claims Address:
P.O. Box 22717
Long Beach, CA 90801



Care Management Organizations (CMOs)
ADVANTAGE Health Solutions, Inc.SM

Mailing Address:
ADVANTAGE Health Solutions, Inc.SM
P.O. Box 90263
Indianapolis, IN 46290

General Phone Number: 1-800-784-3981

General Fax Number: N/A

Member Services: 1-800-784-3981

Provider Services: 1-800-784-3981

Prior Authorization: 1-800-784-3981

Prior Authorization Address:
P.O. Box 80068
Indianapolis, IN 46280

Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278

Pharmacy: (317) 655-3240 or 1-800-577-1278 Option 1

ADVANTAGE Health Solutions, Inc.SM Web site: http://www.advantageplan.com

Claims Address: Please view the IHCP contact quick reference.



MDwise

Mailing Address:
MDwise
1099 N. Meridian St.
Suite 320
Indianapolis, IN 46204

General Phone Number: (317) 630-2828

General Fax Number: (317) 630-2835

Member Services: 1-866-440-2449
Fax: 1-877-822-7188

Provider Services: 1-866-440-2449

Prior Authorization: 1-866-440-2449

Prior Authorization PO Box Address:
P.O. Box 44214
Indianapolis, Indiana 46244-0214

Claims Inquiry: EDS Customer Assistance (317) 655-3240 or 1-800-577-1278

Pharmacy: (317) 655-3240 or 1-800-577-1278 Option 1

MDwise Web site: http://www.mdwise.org

Claims Address: Please view the IHCP contact quick reference.



OMPP (Managed Care Staff)

Mailing Address:
MS-07
Office of Medicaid Policy and Planning, FSSA
(Staff Person’s Name)
402 W. Washington St.
Indianapolis, IN 46204-2739

General Phone Number:    (317) 233-8800

General Fax Number:        (317) 232-7382

E-mail Address: managedcare@fssa.in.gov




EDS (Managed Care Staff)

Mailing Address:
EDS
950 North Meridian St.,
Suite 1150
Indianapolis, IN 46204-4288
Attn: Managed Care Unit

General Phone Number:    (317) 488-5000

Managed Care Unit Fax:    (317) 488-5020

Other Important Numbers:

EDS - Hoosier Healthwise Package C Premium Collection Services

Hoosier Healthwise Package C Payment Line: 1-866-404-7113 (toll-free)

Package C Payment Mailing Address
Hoosier Healthwise
P.O. Box 3127
Indianapolis, IN 46206-3127



Health Care Excel (HCE)

General Phone Number:     (317) 347-4500

General Fax Number:         (317) 347-4535

Surveillance and Utilization Review: (317) 347-4527 or 1-800-457-4515 (toll free)

Health Care Excel
Surveillance and Utilization Review
P.O. Box 531700
Indianapolis, IN 46253-1700

Provider and Member Concern Line (Fraud and Abuse): (317) 347-4527



Healthy Indiana Plan (HIP) Insurers
Anthem Blue Cross and Blue Shield

Mailing Address:
Anthem
P.O. Box 37180
Louisville, KY 40233-7180

Member Services:   1-800-553-2019 (toll free)

Network Development:  1-800-455-6805 (toll free)

Prior Authorization:  (1-866-398-1922 (toll free)

Radiology Prior Authorization:  1-888-730-2817 (toll free)

Provider Inquiries:  1-800-345-4344 (toll free)

Behavioral Health Claim Inquiries:  1-800-818-6872

Pharmacy:  1-800-662-0210

Pharmacy PA:  1-800-338-6180 (toll free)

Anthem Web site:   http://www.anthem.com

Medical Claims Address:
P.O. Box 37010
Louisville, KY 40233-7850



MDwise with AmeriChoice

Mailing Address:
MDwise
1099 N. Meridian St.
Suite 320
Indianapolis, IN 46204

Provider Relations:   (317) 829-5532

Fax:  (317) 822-7162 or 1-877-822-7192 (toll free)

Member Services:   (317) 822-7196 or 1-877-822-7196 (toll free)

Provider Services:  (317) 822-7196 or 1-877-822-7196 (toll free)

Prior Authorization:  (317) 822-7196 or 1-877-822-7196 (toll free)

Medical Claim Inquiries:  (317) 822-7196 or 1-877-822-7196 (toll free)

Behavioral Health Claim Inquiries:  1-800-818-6872 (toll free)

Pharmacy:  (317) 822-7196 or 1-877-822-7196 (toll free)

Pharmacy PA:  1-800-558-1655 (toll free)

Medical Claims Address:
P.O. Box 31363
Salt Lake City, UT 84131-0363

Behavioral Health Claims Address:
CompCare/MDwise
3405 W. Dr. Martin Luther King, Jr., Suite 101
Tampa, FL 33607



Healthy Indiana Plan (HIP) - Enhanced Services Plan

ACS - Non Pharmacy

Claim Inquiry:   (317) 614-2032 or 1-866-674-1461 (toll free)

Medical Claims Address:
P.O. Box 33077
Indianapolis, IN 46203-0077

EDS - Pharmacy

Claim Inquiry:   EDS Customer Assistance (317) 655-3240 or 1-800-577-1278

Pharmacy Claims Address:
P.O. Box 7268
Indianapolis, IN 46207-7268

Prior Authorization:   ACS 1-866-879-0106 Fax 1-866-780-2198
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